Refund policy

Our 14-day returns policy means that you have 14 days from receipt of an item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unopened and unused, with its label attached and in its original packaging. You will also need the receipt or proof of purchase. 

To start a return, please contact us at agricola@nizzi.com. Returns must be sent to the following address: Località Costa di Trex, 65 - 06081 Assisi (PG) 

If your return is accepted, we will send you a return shipping label together with instructions on how and where to send your parcel. Items sent back without a prior return request will not be accepted.

If you have any questions about returns, you may contact us at any time at agricola@nizzi.com.

Damage and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can assess the issue and put it right.

Unfortunately, we cannot accept returns of promotional items or gift cards.

Exchanges
The quickest way to ensure you receive what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.

14-day cooling-off period for the European Union
Notwithstanding the foregoing, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving any justification. As above, the item must be in the same condition in which you received it, unopened and unused, with its label attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
Once we have received and inspected your return, we will notify you whether or not your refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card issuer to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at agricola@nizzi.com.